Orders & Shipping

At NASILA, every piece is handmade with care. Whether your chosen design is already in stock or made especially for your order, we want to make the ordering process as simple and clear as possible.

How to Order

1. Explore the collection and choose your preferred design and colour.

2. Complete the NASILA Pre-Order Form with your order details.

3. Once we receive your pre-order, we will check the availability of your selected design and colour.

4. We will inform you whether your chosen item is available in stock or needs to be made.

5. Once the order details have been confirmed, we will send you the payment instructions.

Your order is confirmed once payment has been received.

Stock & Preparation Time

NASILA aims to keep a selection of designs and colours in stock. Availability may vary depending on demand.
If your selected item is in stock, your order can be prepared for dispatch as soon as possible.
If your selected item is not in stock, it will be handmade after payment has been confirmed.

Preparation times for made-to-order items:

1–5 caps
Up to 2 working days.

6–9 caps
Up to 7 working days.

Orders of 10 or more caps

For orders of 10 or more caps, please contact NASILA before placing your order.
We will discuss your requirements and agree on an estimated preparation time.
All preparation times begin after payment confirmation. Working days are Monday to Friday; weekends are not included.

Please note that preparation time is separate from shipping and delivery time.

Payment

After receiving your pre-order, NASILA will check the availability of your selected items and confirm the order details.
Once everything has been confirmed, you will receive the payment instructions.
Your order will only be confirmed after payment has been received.
For international orders, any additional shipping costs will be communicated before payment and included in your payment instructions.

Shipping

All orders are shipped through PostNL.
Shipping within the Netherlands is included in the product price.

International Shipping

International orders are welcome, subject to shipping availability.

When completing the pre-order form, please select your country.
NASILA will check the available shipping options and calculate the shipping costs.

The product price includes a €4.50 shipping allowance. Any additional shipping costs above this amount are the responsibility of the customer.

If additional shipping costs apply, we will inform you before payment. The additional amount will be included in your payment instructions and payment description.

Delivery Times

Delivery times depend on the destination and the postal service. We cannot guarantee a specific delivery date.
Once your order has been dispatched, you will receive shipping information.

Customs & Import Charges

For international orders, customs duties, import taxes or handling fees may apply depending on the destination country.
These charges are not included in the product price or shipping costs and are the responsibility of the recipient.
Any applicable charges are determined by the customs authorities and regulations of the destination country.

Questions About Your Order?

If you have any questions about your order, shipping or availability, please contact NASILA through our
CONTACT PAGE

Returns & Refunds

For information about returns, refunds, cancellations and your right of withdrawal, please visit our
Returns & Refunds page.

Thank you for choosing NASILA. Each piece is handmade with care, and we appreciate your support.