Returns & Refunds

At NASILA, every piece is handmade with care and checked before it is sent to you.
We want you to be happy with your purchase. Here you can find our return and refund policy.

1. Your Right to Return

When you buy from NASILA online, you have 14 days from the day after receiving your order to let us know that you wish to cancel your purchase.

If your order arrives in separate deliveries, the 14 days start after you receive the final item.

You do not need to give a reason for your decision. You can also let us know before your order arrives.

This right applies to our standard designs and colour options, including items handmade after an order is placed.
It does not apply to products made specifically to your personal requirements or clearly personalised for you.

2. How to Return an Item

Let NASILA know within the 14-day period that you wish to cancel your purchase.

After notifying us, you have another 14 days to send the item back.

We will provide the necessary return instructions. You do not need to wait until the final day to send your return.

The return deadline is met when you send the item before the 14 days have passed.

3. Return Conditions

You may inspect your item as you would in a shop.

Please return it:

• Unworn and unused, apart from what is necessary to inspect it.

• In good condition, without damage caused after delivery.

• With its original packaging and accessories, where possible.

If an item has been used or handled beyond what is necessary to inspect it, we may deduct an appropriate amount from your refund to cover any resulting loss in value.

4. Handmade Products

Every NASILA piece is handmade, so small differences in stitches, shape or appearance may occur.
These are a natural part of handmade craftsmanship.

Every item is checked to make sure the pattern is complete and the finished product meets our quality standards.

Natural handmade variations are not automatically defects. However, if your item is faulty or does not match its description or your order, your statutory consumer rights still apply.

5. Return Shipping Costs

For returns because you have changed your mind, you are responsible for the return shipping costs.
NASILA does not reimburse these costs.

We recommend using a tracked shipping service and keeping your proof of postage until your return is complete.

If your item arrives damaged, faulty or incorrect, please contact NASILA so we can help resolve the issue in accordance with your consumer rights.

6. Refunds

We will refund your purchase within 14 days of receiving your withdrawal notification.

However, we may wait to issue your refund until we receive the returned item or receive proof that you have sent it back, whichever happens first.

For a complete order return, your refund includes the original standard delivery costs.
If you chose a more expensive delivery option, we only refund the standard delivery cost.

If you return only part of your order, the original delivery costs are not refunded.

Refunds are made using the same payment method you used for your purchase, unless you agree otherwise with NASILA. No additional refund fees will be charged.

7. Damaged, Faulty or Incorrect Items

If your item arrives damaged, has a fault or is different from what you ordered, please contact NASILA.

Please include:

• Your name and order number.

• A short description of the issue.

• Photographs showing the problem, where possible.

We will review the issue and help find an appropriate solution in accordance with your statutory rights. This may include a repair, replacement or refund.

8. Exchanges

NASILA does not currently offer direct exchanges.

If you would like a different design or colour, you can place a new order, subject to availability. You can still return your original purchase within the applicable withdrawal period.

9. Contact

If you have any questions about returns, refunds or your order, please contact NASILA through
the Contact page on our website.

Thank you for choosing NASILA